FAQs

How do I upload my photos?

You can send your files using the following methods:

Note: Turnaround time starts upon receipt of print-ready files.

We look forward to processing your order!

 

The order is not adding to my cart.

If you are having trouble adding an item to your cart, it may be because the file size is too large. To help you upload your documents successfully, you can use the following methods:

If you have any questions or need further assistance, don’t hesitate to reach out!

Do you offer returns or exchanges?

We take pride in our custom-made products, created specifically for you. As such, we do not offer refunds or exchanges for change of mind.

However, your satisfaction is important to us! If you receive a product that is faulty or not as described, please reach out to our team at borninthemediterraneanau@gmail.com. We are here to discuss your concerns and can assist in organizing a replacement.

Thank you for understanding, and for supporting our personalized approach! If you have any questions, feel free to contact us.

Can I cancel or change my order after placing it?

Once an order is submitted, it enters production quickly. Please contact us immediately if you need to make changes.

What is the recommended photo resolution?

For the best print quality, we recommend using photos with a resolution of at least 300 DPI

Is there a limit to the number of photos I can include?

Yes, you can include up to 300 photos in your photo book. This limit helps us maintain the best quality in printing and layout. If you have any more questions about photo limits or other features, feel free to reach out!

How long will it take to receive my order?

Production times vary, but most orders are shipped within five to ten business days. Delivery times will depend on your location.

If you require additional assistance, please complete the contact form below, and our customer service team will reach out to you promptly.

Contact form